Client Communication Workshop - Jason Wernli

Sunday, May 6 - 9:00am to 12:50pm

It is a common belief that pet owners cannot afford the majority of products and services recommended for their pets. Pet owners seem to be upset by the current cost of care. How much of these issues are perception and how much are reality? Understanding why pet owners do not comply with recommendations is the first step to changing this problem. Combined with this understanding, receptionists must learn the principles associated with giving an effective recommendation. Effectively educating can take a conversation from the pet owners' purse, back to their pet.

 

Topics to be covered include:

• Perception vs. Reality (understanding pet owners)
• How to Give Effective Recommendations
• Four Principles for Lasting Change